Q1. who is SVLED?
A: SVLED.com is a on line shopping mall who sells led lighting fixture on our platform, Our shopping mall platform were invested by Foshan Maiya lighting. we also cooperate with several lighting factories based in Shenzhen, Foshan,Zhongshan,& Jiangmen city, in this way, we can offer our customers a large variety of led lighting products on our shopping mall. The verified factories we cooperate is among the best ,they sell the best quality products with better prices on our website. our team will check and verify ,and follow the orders to ensure the quality as well as the Lead time.
Q2. What about the lead time?
A: Generally speaking, there are products in stock it can ship around the world immediately, it takes 5-10 days to ship for customized products , which it is transacted offline. you can contact our salesman to negotiate the details about the order.
Q3. If i buy in large quantity , how can i do ?
A: For the quantities less than 100pcs , you can buy on line directly through our website, you can send wholesale inquiry to our salesman for offine transaction
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive globally. for the large order quantities which we deal offline, we will consider ship by sea, or negotiate with our salesman
Q5. What's the payment method you accept?
A: Normally , it is paypal or credit card for on line transaction, large order offline transaction usually were paid by T/T
Q6. Can I add my logo on the products?
A: Yes, You can print LOGO free of charge for the large order over 100pcs which it was deal offline
Q7. Do you have any certifications for the lighting fixture?
A: Yes, The factories we cooperate with that can offer you the CE and Rohs, UL, CB,SAA Etc.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 3-5 years warranty to our products. Middle level quality 3 years warranty, High class quality 5 years warranty
Q6.How is the after sales service?
We have a professional team which is in charge of after-sales service, also a service hot-line dealing with your complaints and feedback.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.